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Service and Maintenance

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Vertical offers a comprehensive Service Level Agreement (SLA) to cover all of your office AV technology.

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We can offer coverage of the following system types (including existing systems not originally installed by Vertical AVTV):

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  • Video Conferencing

  • Audio Conferencing

  • Room Control

  • Digital Signage

  • Sound Masking

  • DIRECTV High Definition Satellite Television

Vertical AVTV offers the following ongoing support and maintenance of your audio-visual and television systems:

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  • Initial site survey and analysis to assess the health of your AV system

  • Priority service response with SLA - unlimited phone support, troubleshooting, project management, and onsite support as needed

  • Quarterly technology sweeps to confirm equipment is working properly, including any firmware updates, resets, etc.

  • Prompt responses to unscheduled maintenance requirements for covered equipment, including troubleshooting, uninstalling, shipping/replacing defective equipment, and installing replacement hardware

  • Proper training sessions of AV systems for employees

  • All labor associated with support, replacement part installation, and repair onsite

The ongoing service and maintenance of your AV equipment will extend the life of your system and help users get the full benefit of the installed systems.

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